At ZaramHomes, we strive to ensure your complete satisfaction with every purchase. However, if you are not entirely happy with your order, we offer a straightforward refund and returns process. Please review the following policy to understand your options and responsibilities.

 

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  1. Eligibility for Returns

To be eligible for a return, the item must meet the following conditions:

– The item must be unused, in its original condition, and in the original packaging.

– The return request must be made within 14 days from the date of delivery.

– Proof of purchase (order number or receipt) is required.

 

Items that are damaged, used, or not in their original packaging may not be eligible for a return or refund.

 

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  1. Non-Returnable Items

Certain items are non-returnable for hygiene or safety reasons, including but not limited to:

– Personalized or custom-made products.

– Mattresses, bedding, and other sleep-related products (unless defective).

– Items marked as “Final Sale” or “Non-Returnable” at the time of purchase.

 

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  1. How to Initiate a Return

To initiate a return, follow these steps:

  1. Contact our customer support team at **support@zaramhomes.com** within 30 days of delivery.
  2. Provide your order number, the item(s) you wish to return, and the reason for the return.
  3. Our team will provide you with a Return Authorization Number (RAN) and instructions on how to proceed.
  4. Pack the item securely in its original packaging and include all accessories, tags, and documentation.
  5. Ship the item to the address provided by our team. Return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part.

 

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  1. Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved:

– Refunds will be processed to the original payment method within 7-10 business days.

– Shipping costs are non-refundable unless the return is due to a mistake on our part (e.g., wrong item shipped or defective product).

– For exchanges, the new item will be shipped once the returned item is received and processed.

 

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  1. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at support@zaramhomes.com with photos of the product and packaging. We will arrange for a replacement or refund at no additional cost to you.

 

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  1. Cancellations

If you wish to cancel your order, please contact us as soon as possible. If the order has not yet been shipped, we will process a full refund. If the order has already been shipped, you may return it following the standard return process.

 

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  1. Contact Us

If you have any questions about our Refund and Returns Policy, please contact us at:

– **Email:** support@zaramhomes.com  

– **Phone:** [08168032201]  

– **Address:** [Block 1, shop 48 Success Line, Ebutero Market, Lagos, Nigeriae]

 

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Thank you for shopping with ZaramHomes. We value your trust and are committed to providing you with a seamless shopping experience.

 

Last Updated: 18=03-2025